Delivery rules

Delivery of goods

1. When ordering the Goods, the Buyer may choose one of the methods of delivery of the Goods set out in Clauses 2 to 3 of the Rules. The terms and conditions of delivery of the goods and the rates shall be specified in the order confirmation.

2. If the Buyer chooses a home delivery service at the time of ordering:

2.1 The Buyer undertakes to specify the exact place of delivery.
2.2 The Buyer undertakes to accept the Goods himself. A valid proof of identity (identity card, passport or new driving licence) must be presented at the time of acceptance. If the Buyer is unable to accept the goods himself and the goods have been delivered to the address indicated by the Buyer, the Buyer shall not be entitled to claim against the Seller for delivery of the goods to the wrong person.
2.3 The Goods shall be delivered by the Seller or its authorised representative.
2.4 The home delivery service fee does not include the deposit of ordered goods.

3. If the Buyer chooses delivery of the Goods to Venipak post office:

3.1. Venipak Post offices can collect goods weighing less than 30 kg. Goods heavier than 30 kg are not delivered to post offices.
3.2 To collect the goods Venipak At post offices, you can only order one item weighing less than 30 kg per order.
3.3. Shipment from Venipak must be collected within 5 days of receipt of the collection code by SMS or when the Seller has informed the Buyer by email that the goods are available for collection.
3.4 The terms of delivery and the charges applicable to the Buyer shall be specified in the order confirmation.

4. The Seller shall deliver the Goods to the Buyer in accordance with the terms specified in the descriptions of the Goods. These terms are provisional. By accepting these Conditions, the Buyer agrees that in exceptional circumstances the delivery of the Goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such event, the Seller undertakes to contact the Buyer immediately to agree the terms and conditions of delivery.

5. The Seller shall be exempt from liability for breach of the time limits for delivery of the goods if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties or circumstances beyond the control of the Buyer.

6. At the time of delivery of the Goods to the Buyer, the Buyer shall inspect the condition of the consignment and the Good(s) together with the Seller or its authorised representative and sign the consignment handover-receipt document. Once the Buyer has signed the document of delivery and acceptance of the consignment, the goods shall be deemed to have been delivered in good condition, with no damage attributable to defects other than manufacturing defects and with no discrepancies in the composition of the goods(s) (such as can be detected by an external inspection of the goods). If the Buyer notices that the packaging of the delivered goods is damaged (crumpled, wet or otherwise externally damaged), the goods(s) are damaged and/or the goods(s) are not in the right condition, the Buyer shall note this in the handover/acceptance document and, in the presence of the Seller or his representative, draw up a free-form certificate of the damage/mismatch of the consignment and/or the goods(s). If the Buyer fails to do so, the Seller shall be exempted from liability for damage to the goods where the basis for such damage is not a manufacturing defect and for non-conformity of the goods with regard to the assembly of the goods, only if such non-conformity can be detected by an external inspection of the goods.

7. The risk of accidental loss or damage to the Goods shall pass to the Buyer from the moment the Goods are handed over to the Buyer.

8. If, in accordance with Clauses 2 to 4 of the Regulations, the Buyer fails to collect the Goods within the time limit or fails to deliver them to the Buyer and the Buyer has paid for the Goods and their delivery, the Representatives shall contact the Buyer to arrange another time and/or method of delivery. If the Buyer still does not collect the goods or fails to deliver them, the order shall be cancelled and the money paid by the Buyer for the goods shall not be refunded.