Right of withdrawal, return and exchange procedures
1. Right of withdrawal from the contract of sale
1.1 The Buyer shall not be entitled to exercise its right of withdrawal from the Purchase Contract as all www.rekoprint.lt the contracts concluded correspond to the cases listed in Article 6.22810(2) of the Civil Code of the Republic of Lithuania, i.e. contracts concerning goods which are made according to the consumer's specific instructions, which are not pre-manufactured and which are made according to the consumer's personal choice or instruction, or goods which are expressly tailored to the consumer's personal needs, the right of withdrawal from the contract of sale shall not apply.
2. Rules for the exchange and return of goods of satisfactory quality
2.1 If the Buyer does not like the purchased www.rekoprint.lt the shape, size, colour, model or completeness of the goods, the goods are not altered and are returned in accordance with the "Rules of Retail Trade" approved by the Government of the Republic of Lithuania on 22 July 2014 by Resolution No.738, which stipulates that printed books, reproductions, and other products of the printing industry are not returnable.
3. Rules on replacing and returning goods of poor quality:
3.1.The defects of the sold goods shall be eliminated, the defective goods shall be replaced and returned in accordance with the procedure set out in the Rules and taking into account the requirements of the legislation of the Republic of Lithuania.
3.2 If the Buyer has purchased goods of inadequate quality and has indicated this in the handover/acceptance document, or if the inadequate quality of the goods is due to a manufacturing defect that existed at the time of the purchase of the goods or to a failure to comply with the manufacturer's specifications, the Buyer may return the goods and, at its option, may demand:
3.2.1. the Seller to remedy the defects in the Goods, free of charge, within a reasonable period of time, if the defects can be remedied;
3.2.2. to reduce the purchase price accordingly;
3.2.3. to have the goods replaced with goods of equivalent quality, unless the defects are minor or caused by the Buyer;
3.2.4. to refund the price paid and to withdraw from the contract of sale in the event that the sale of goods of inadequate quality constitutes a material breach of the order.
3.3 The Buyer may choose only one of the remedies provided for in Clause 3.2 of the Terms and Conditions. The Buyer must express his choice when returning the goods. If, after the Buyer has chosen the remedy provided for in Clause 3.2, the Seller is unable to implement it, the Seller shall offer an alternative remedy provided for in Clause 3.2. The Buyer shall not be entitled to change the remedy chosen. The Buyer shall not be entitled to terminate the contract of sale if the defect is minor.
3.4 In order to return the Goods, the Buyer must comply with the following conditions:
3.4.1. notify the Seller by email info@rekoprint.lt, the notice must specify the goods to be returned;
3.4.2. provide proof of purchase of the goods,;
3.4.3. submit a free-form application.
3.5 The Buyer may exercise the right to return goods of unsatisfactory quality within 14 (fourteen) calendar days from the date of delivery.
3.6 The Seller shall have the right not to accept the Buyer's returns if the Buyer does not comply with the return procedure set out in the Rules.
3.7 The Buyer shall pay for the cost of delivery of the goods and the cost of returning the goods, and the Seller, if satisfied that the goods have been returned for faulty quality, shall reimburse the Buyer for the cost of delivery and return of the goods, except for the exceptions provided for in the Conditions. The return of goods shall be governed by Clause 5 of the Conditions.
3.8.The money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification of the faulty quality of the Goods, and if the Goods have not been returned by the Buyer to the Seller, the time limit set out in this clause shall be calculated from the date of return of the Goods to the Seller. By accepting these Terms and Conditions, the Buyer agrees to the refund being made to the Buyer's bank account unless otherwise agreed between the Buyer and the Seller.
3.9 No refunds will be given for goods that have been damaged intentionally or negligently (by chemicals, water, open flames, high temperatures, sharp objects, etc.), or if the rules of use or storage of the goods have been violated, or if the goods have been used improperly or for an improper purpose.
4. Replacement and return of goods if the wrong goods are delivered
4.1 If the Buyer has been delivered the wrong goods, the Buyer must inform the Seller immediately, but not later than within 2 (two) working days, by e-mail info@rekoprint.lt or by calling +370 677 62068. The Seller undertakes to collect such goods and replace them with suitable goods at its own expense. In the event that the Seller does not have the goods ordered, the Seller shall refund to the Buyer the money paid for the goods(s). The money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notice of cancellation, and if the Goods have not been returned by the Buyer to the Seller, the time limit set out in this clause shall run from the date of return of the Goods to the Seller. By accepting these Terms and Conditions, the Buyer agrees to the refund being made to the Buyer's bank account unless otherwise agreed between the Buyer and the Seller.
4.2 The procedure for the return of goods and refunds is set out in Clause 5 of the Terms and Conditions
5. Return of goods and money
5.1 The Buyer may only exercise the right to return the Goods if the time limit for returning the Goods has not been missed, the Goods have not been damaged or substantially altered in appearance, and they have not been used. All returned goods must be accompanied by authentic labels, protective bags and original packaging.
5.2 All gifts that were provided with the purchase must be returned at the same time.
5.3 When returning the goods, the Buyer must provide the sender's address and pack the goods properly to prevent damage during shipment. The Seller will not refund any money for goods that have been damaged during shipment. The Seller shall not be liable for parcels which have been sent incorrectly packed, with an incorrect address, or if they have been lost or damaged during the course of shipment.
5.4 If the Buyer www.rekoprint.lt purchased a set of goods, he/she is obliged to return the whole set of goods to the Seller, i.e. the Buyer's rights of return are limited to all the goods in the set. In the event that any of the goods in the set does not meet the requirements set out in Clause 5.1 of the Regulations, the Seller shall have the right to refuse to accept the return of the whole set of goods.
5.5 After exercising the rights provided for in Clauses 1 to 4 of the Regulations, the Buyer shall comply with the requirements for the return of goods set out in the Regulations and shall follow the procedures set out therein.
5.6 The Buyer may return the Goods either by delivering the Goods himself, by returning them by courier or by sending them by post to the Seller at the address specified by the Seller in the acknowledgement of receipt of the notice of return of Goods sent to the Buyer.
5.7 If the Buyer has exercised the rights set out in Clauses 11.3-11.4 of the Regulations, the money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification, and if the goods have not been returned by the Buyer to the Seller, the time limit set out in this Clause shall be calculated as of the date of return of the goods to the Seller.
5.8 By accepting these Terms and Conditions, the Buyer agrees to a refund to the Buyer's bank account unless otherwise agreed between the Buyer and the Seller.
5.9 Upon exercise of the rights set out in Clauses 11.3-11.4 of the Terms and Conditions, the Buyer shall be refunded: the price of the goods, the cost of delivery of the goods, the cost of returning the goods.
5.10. Delivery costs shall not be refunded if the Buyer has chosen a delivery method other than the cheapest delivery method offered by the Seller and published HERE.
5.11 The Seller shall be entitled to withhold any refund to the Consumer until the Goods have been returned to the Seller and have been checked for compliance with Clause 5.1 of the Regulations.
5.12. If a price difference arises as a result of the exchange of Goods, the Buyer shall pay the Seller in accordance with the recalculated prices.